Timeframes for Deposits & Withdrawals

Fiat Deposits

After our bank receives your funds, you can generally expect them in your BTSE account within a day, or 24 hours.

Note to Remember:

If you've waited more than a day and still don’t see the deposit credited to your wallet, contact BTSE Customer Support with your transaction number.

Crypto Deposits

After your crypto transfer gets the green light from the blockchain, it'll be in your BTSE account within 30 minutes.

Example: If you transfer funds at 2 p.m. and they're confirmed by the blockchain by 3 p.m., expect them in your account by 3:30 p.m.

Note to Remember:

If you've waited more than an hour and still don't see the deposit, contact BTSE Customer Support with your transaction number (TxID).

Crypto transactions are irreversible, so double, triple-check everything before you hit "send."

Fiat Withdrawals

Submit withdrawal request with confirmation code and 2FA, and we'll process your request within one business day.

Note to Remember:

The time required to receive funds may vary depending on the bank you withdraw to.

Crypto Withdrawals

Once you submit the withdrawal request with confirmation code and 2FA, your crypto will be sent to the blockchain in about 20 minutes. The total time for the transaction to complete might stretch up to 12 hours under special conditions.

Note to Remember:

Blockchain traffic can slow things down and potentially increase transaction fees.

Double-check all the details—crypto transactions are irreversible.