Hi BTSE.ID users,

As part of our continuous effort to enhance service quality, we would like to share important information regarding the fund withdrawal process on BTSE.ID. Please note that the completion time for withdrawal transactions can be influenced by several factors, including the processing time of our banking partners.

Once your funds have been processed and sent by us, there are several stages they must go through before reaching your destination account. This process involves our partner banks, switching networks, and the receiving bank. It’s important to note that the operational hours of each bank also play a crucial role in determining the speed of fund settlement. Some banks may have non-operational hours at night or during weekends, which could cause delays.

Estimated Fund Arrival Time
To help you better plan your withdrawals, here is an estimate of the expected arrival time based on the transaction amount and the time of request submission:

Factors That May Affect Processing Time

The following conditions may cause delays in the withdrawal process:

• Bank Operational Hours:
  Transactions are processed in real-time during the bank’s operational hours. If submitted outside of these hours or during service disruptions, the process may take longer.

• Switching Network & Bank Internal Processing:
  At times, delays may occur due to issues within the switching network or the internal processing systems of the recipient bank. These are external factors beyond our control.

• Bank Reconciliation Process:
  In some cases, the transferred funds must undergo a reconciliation process by the receiving bank before being marked as successful. This may require additional time, especially if there are data mismatches.

We understand how important every transaction is to you. That’s why BTSE.ID is committed to minimizing potential delays and ensuring our services run as efficiently as possible.

If you have any questions or need further assistance, our Customer Support team is available 24/7.

BTSE.ID continues to strive to deliver the best services tailored to your needs and expectations.
Thank you for your trust and understanding.

Warm regards,
BTSE.ID Team