If you encounter issues during a crypto deposit such as:

• Using a network not supported by BTSE.ID (wrong network), or
  
  

• Sending assets to an address that does not belong to your BTSE.ID wallet (wrong address),
  
  

you can file a recovery request by following the steps below:

Steps to Submit a Deposit Recovery Request

1. Log in to your BTSE.ID account
   
   

2. Go to the "Wallet" menu and select "Deposit"
   
   

3. Click on the link that says
    “Deposit not received? Click here” next to your latest deposit record
   
   

4. You will be redirected to the Deposit Status Request page.
    You can also go directly to the page via this link:
    ? https://www.btse.id/usercenter/wallet/not-arrival/guide
   
   

5. Choose the reason:
    "Don’t know/Not listed above"
   
   

6. Fill in the information according to your previous transaction,
    then enter the TxID/TxHash for verification purposes and click “Search”
   
   

7. Your transaction status will be displayed
   
   

8. Continue by filling out the Abnormal Transaction Form provided via Google Form
    Make sure to complete it accurately and in full
   
   

Next Steps

The BTSE.ID team will verify your data and follow up with additional information via email.
 Please make sure to use an active email address that can receive notifications.

Additional Information

• For details on handling fees, please refer to our FAQ page.
  
  

• If you have further questions, don’t hesitate to contact BTSE.ID Customer Support at www.btse.id or through the app.
  
  

Thank you for using BTSE.ID.