Hello BTSE.ID users,
Have you ever encountered issues while making crypto transactions on BTSE.ID?
Crypto transactions such as deposits and withdrawals require highly accurate data, including wallet addresses, blockchain networks, and memos (if applicable). Any errors in this information may cause transaction failures and even permanent loss of assets.
However, don’t worry — if you encounter this issue, immediately contact BTSE.ID Customer Support for assistance. The resolution process for transaction issues may take up to 90 business days, though in some cases it can be faster or take longer depending on the complexity.
Handling Fees for Abnormal Transactions
If you experience transaction issues such as:
Incorrect or missing memo/tag
Depositing an unlisted token on BTSE.ID
Funds returned from another exchange or sent to a hot wallet
Please submit a recovery request by following these steps:
Log in to your BTSE.ID account
Go to the Wallet menu, then select Deposit
Click the link “Deposit not received? Click here” next to the latest deposit history
Follow the guide provided to fill out the recovery request form
You can read the full guide in the article: How to Request Asset Recovery Due to Memo Error, Unlisted Token, or Deposit to Hot Wallet
Fees for Address, Network, and Token Errors
If the issue was caused by:
Incorrect destination address
Using an unsupported blockchain network
Incompatible token
Sending to a hot wallet
A recovery fee of 200 USDT will apply.
Important Notes
Ensure you have sufficient balance before submitting a recovery request
If your balance is insufficient, you must deposit BTC first
The request cannot be processed until the recovery fee is available
If you experience a transaction error as described above, submit your transaction data using the Abnormal Transaction Form so our team can assist you as effectively as possible.
For further assistance, please contact BTSE.ID Customer Support through BTSE.ID official social media channels
Wishing you safe and smooth transactions with BTSE.ID
