Have you ever encountered issues while depositing crypto on BTSE.ID, such as entering the wrong memo, using the wrong destination address, or sending unlisted coins?

As we know, crypto transactions—whether deposits or withdrawals—require accurate information to be processed successfully. However, technical errors can still happen, such as:

• Missing memo/tag
  
  

• Incorrect wallet address
  
  

• Choosing an unsupported network
  
  

• Sending unlisted coins (not supported on BTSE.ID)
  
  

These issues are categorized as Abnormal Transactions, which may put your assets at risk.

Handling Steps

If you experience any of the above errors, please contact BTSE.ID Customer Support immediately. Our team will guide you through the appeal process, which can be submitted via the official website or through Live Chat.

⚠️ Important Note:
Fund recovery is not guaranteed. Each request will be reviewed based on the complexity of the issue and the completeness of the provided information.

General Terms:

• Funds will only be returned to the original sending account (whether from an individual or another exchange).
   If the token uses a memo/tag, manual input is not possible.
  
  

• Recovery time may vary depending on the token type and case complexity. Some cases may be resolved sooner than expected.
  
  

• A video proof of transaction may be requested during the final stage of the review process.
  
  

• Successful recovery is not guaranteed, due to certain technical and operational limitations.
  
  

• This guide is non-binding. Users are fully responsible for ensuring the accuracy of data when making transactions.
  
  

Additional Information

For updates regarding handling fees, please refer to our FAQ page.
If you have any questions or need further assistance, feel free to contact BTSE.ID Customer Support at www.btse.id.