Hi, BTSE.ID users!
Have you ever encountered an issue when trying to withdraw funds in Indonesian Rupiah (IDR), receiving a notification or message stating that the withdrawal could not be processed due to a mismatched bank name?
If so, don’t worry! This issue usually occurs due to a mismatch between the name on your BTSE.ID account and the name registered on your bank account.
To resolve this, you can request a name update on your BTSE.ID account to match your bank account information. Here’s how:
How to Request a Name Update on BTSE.ID:
Prepare a screenshot of the error message you received during the withdrawal attempt (like the example image above).
Attach a photo of the front page of your bank book or a screenshot from your mobile banking app that clearly shows your name and account number.
Prepare a photo of your valid ID card (KTP).
Once all documents are ready, please fill out the name update request form and upload your documents via the following link: [Account Name Update Form]
The name update process may take up to 1 days.
After submitting your request, you can check your updated account name periodically through the Deposit page on the BTSE.ID platform.
Need Further Assistance?
If you experience other issues or need additional support, our Customer Support team is ready to assist you at www.btse.id.
Thank you for using BTSE.ID!
