Digital Financial Asset Trading Suspension Policy Including Crypto Assets (Delisting Policy)


1. About This Policy


PT Aset Kripto Internasional (“BTSE Indonesia”) is committed to providing Digital Financial Asset trading services, including Crypto Assets, in a secure, orderly, transparent manner and in compliance with the applicable laws and regulations of Indonesia.


This Policy describes the circumstances under which a Digital Financial Asset may be suspended from trading on the BTSE Indonesia platform (“Delisting”), the process that may be undertaken prior to Delisting, and the actions required from users (“Consumers” or “You”) if they hold crypto assets affected by Delisting.


This Policy applies to all Digital Financial Assets available for trading on the BTSE Indonesia platform.


2. What is Delisting?


Delisting refers to the termination of trading support for a particular Digital Financial Crypto Asset on the BTSE Indonesia platform.


Once Delisting becomes effective, BTSE Indonesia will no longer facilitate new purchases or sales of the affected crypto asset by Consumers, except for transactions specifically permitted for settlement purposes before the trading suspension becomes fully effective.


Delisting may occur if:

  1. The crypto asset is removed from the Digital Financial Asset List established by the Self Regulatory Organization (CFX);

  2. The Financial Services Authority (“OJK”) orders the suspension of trading for such crypto asset;

  3. BTSE Indonesia, based on its risk assessment, determines to discontinue trading support for such crypto asset; or

  4. An emergency circumstance requires immediate action to protect Consumers, the Company’s compliance obligations, or platform security.


3. Crypto Asset Monitoring and Evaluation


BTSE Indonesia may monitor and evaluate crypto assets available on our platform periodically and/or at any time if information or events arise that may create material risk.


In conducting such evaluations, we may consider information obtained from the Exchange, OJK, crypto asset issuers or developers, blockchain networks, custody or storage providers, liquidity providers, technology partners, reliable public information sources, and BTSE Indonesia’s internal data.


Evaluations shall be conducted in accordance with the principles of prudence, regulatory compliance, market integrity, system security, and Consumer protection.


4. Grounds for Crypto Asset Trading Suspension


BTSE Indonesia may issue warnings, restrict certain services, request crypto asset removal through the Exchange, and/or suspend trading of an crypto asset where one or more of the following conditions exist:


  1. Legal or Regulatory Risk

The crypto asset no longer complies with applicable regulatory requirements, is prohibited or restricted by competent authorities, or presents material legal risk.


  1. Exchange Decision or OJK Order

The crypto asset is removed from the Digital Financial Asset List by the Self Regulatory Organization (CFX) or OJK orders trading suspension.


  1. Money Laundering, Terrorist Financing, Proliferation Financing, or Sanctions Risk

The crypto asset, issuer, developer, network, or related wallet is indicated to have material links to illegal activities, fraud, sanctions exposure, or other compliance concerns.


  1. Adverse Material Information

Material information exists regarding the issuer, developer, foundation, or related parties, including allegations of fraud, misrepresentation, governance failures, legal actions, or unresolved conflicts of interest.


  1. Technology Vulnerability or Security Incident

There is a hack, exploit, network disruption, smart contract failure, double-spend event, failed token migration, or serious security vulnerability affecting Consumers.


  1. Liquidity or Market Integrity Risk

Trading volume is abnormally low or irregular, liquidity is insufficient, pricing or spreads become abnormal, trading volume is concentrated among certain parties, or there are indications of market manipulation.


  1. Material Changes to Crypto Asset Supply or Mechanism

Changes occur to tokenomics, minting, vesting unlock schedules, token swaps, redenomination, governance structure, or other material aspects affecting crypto asset holders.

  1. Project Sustainability or Service Support

The project is no longer active, loses support from core developers, the network ceases to operate adequately, or storage, withdrawal, settlement, technology, or liquidity support can no longer be safely and compliantly maintained.


  1. Lack of Transparency

The issuer, developer, or related parties fail to provide sufficient information regarding project development, financial condition, crypto asset supply, security incidents, or remediation efforts.


  1. Consumer Risk or Other Material Conditions

Other conditions exist which, based on BTSE Indonesia’s assessment, may create material risk to Consumers, the Company, or the integrity of digital crypto asset trading.


5. Investment Warning


If BTSE Indonesia identifies material risks associated with an crypto asset but determines that such conditions may still be clarified or remediated, we may designate the crypto asset under an Investment Warning status.


An Investment Warning announcement may include:

  1. Name and symbol of the affected crypto asset;

  2. Summary of the key concerns;

  3. Applicable service restrictions, if any;

  4. Evaluation or clarification period; and

  5. Possibility that the crypto asset may be delisted.


Under normal circumstances, BTSE Indonesia may provide an opportunity for relevant parties to provide clarification or undertake remedial actions within a period determined by us.If the risks have been adequately addressed, the Investment Warning status may be removed.


If the risks are not adequately addressed, BTSE Indonesia may proceed with Delisting or take any other actions deemed necessary.


Investment Warning is not required in cases involving an Exchange decision, OJK order, emergency circumstances, or other risks requiring immediate action.


6. Delisting Announcement


Where BTSE Indonesia intends to suspend trading of an crypto asset, we will announce such action through one or more official BTSE Indonesia communication channels, including the website, application, registered email, in-app notifications, and/or other official communication channels.


The Delisting announcement may include relevant information, including where applicable:

  1. Name, symbol, network, and trading pairs of the affected crypto asset;

  2. Principal reasons or basis for Delisting, to the extent disclosure is permitted;

  3. Date and time of trading suspension;

  4. Date and time of deposit suspension, if applicable;

  5. Treatment of open orders;

  6. Withdrawal or crypto asset transfer period and mechanism;

  7. Available settlement options for Consumers;

  8. Applicable network fees or relevant technical requirements; and

  9. Official BTSE Indonesia Customer Support channels.


Consumers are required to carefully observe the dates and requirements specified in each Delisting announcement, as available processes and actions may vary depending on the crypto asset, network conditions, and applicable regulatory or Exchange requirements.


7. Trading Suspension


If an crypto asset is removed from the Digital Financial Asset List by the Self Regulatory Organization (CFX) or if trading of such crypto asset is ordered to be suspended by OJK, BTSE Indonesia will suspend trading of the crypto asset no later than 3 (three) Business Days from the date of removal or suspension order, or earlier if required.


During the period before trading suspension becomes fully effective, BTSE Indonesia may continue facilitating transactions solely for settlement purposes and only to the extent permitted under applicable regulations.


Once the trading suspension becomes effective, BTSE Indonesia will no longer facilitate new trading activity for such crypto asset.


8. Settlement of Consumer Crypto Assets


Where Consumers hold crypto assets subject to Delisting, BTSE Indonesia will provide settlement mechanisms in accordance with applicable regulations and the information disclosed in the Delisting announcement.


Settlement may be conducted through one of the following methods, subject to available mechanisms and agreement with Consumers:


  1. Consumer Liquidation

Consumers may be requested to sell or liquidate the affected crypto asset within the announced period, provided settlement trading remains available.


  1. Transfer to Consumer Wallet

Consumers may transfer their holdings to their own Digital Financial Asset wallet through supported networks in accordance with applicable technical and security requirements.


BTSE Indonesia will communicate available settlement methods for each crypto asset through the Delisting announcement and/or applicable trading procedures.


Settlement of Consumer crypto assets shall be completed no later than 30 (thirty) calendar days from the applicable effective date, namely:


  • the date the crypto asset is removed from the Digital Financial Asset List;

  • the date trading is suspended by BTSE Indonesia; or

  • the date trading is suspended pursuant to OJK instruction.


Until settlement is completed, BTSE Indonesia will ensure affected Consumer crypto assets remain properly recorded and handled in accordance with applicable custody, settlement, and regulatory requirements.


9. Unsettled Consumer Balances


Consumers are responsible for taking settlement actions before the deadline stated in the Delisting announcement.


If Consumers fail to take action within the prescribed period, BTSE Indonesia shall handle any remaining crypto assets in accordance with:

  1. Applicable Consumer instructions or consent;

  2. BTSE Indonesia Trading Rules and Terms and Conditions;

  3. Exchange provisions and/or OJK instructions, where applicable; and

  4. Applicable laws and regulations.


BTSE Indonesia will not unilaterally convert or otherwise act upon Consumer balances unless such actions have been expressly provided for, agreed under applicable documents, and permitted under applicable law.


10. Suspension or Restriction of Additional Services


In connection with an Investment Warning or Delisting, BTSE Indonesia may suspend or restrict certain services related to affected crypto assets, including:


  1. Crypto asset deposits;

  2. Purchases or placement of new orders;

  3. Reward programs, campaigns, airdrops, staking, or other additional services;

  4. Token swap support or network upgrades; and/or

  5. Other services that may increase Consumer risk or exposure.


Withdrawal support or crypto asset transfers for settlement purposes will continue to be provided to the extent technically available, secure, and not prohibited or restricted by regulators, the Exchange, blockchain networks, custody providers, or other lawful circumstances.


11. Emergency Circumstances


Under certain circumstances, BTSE Indonesia may suspend or restrict trading, deposits, withdrawals, or other services relating to an crypto asset without first issuing an Investment Warning.


Such circumstances may include:

  1. Rug pull or suspected material fraud;

  2. Hack, exploit, network attack, or serious security incident;

  3. Sanctions, suspected illegal activity, or material compliance risk;

  4. Immediate instructions from OJK, the Exchange, law enforcement authorities, or other competent authorities;

  5. Network or custody disruptions causing the crypto asset to no longer be safely managed; or

  6. Other circumstances requiring prompt action to protect Consumers or the platform.


In emergency situations, BTSE Indonesia will provide information to Consumers as soon as practicable through official communication channels, to the extent permitted and not inconsistent with legal obligations, regulatory instructions, or investigation requirements.


12. Actions Consumers Should Take


If an Investment Warning or Delisting announcement is issued, Consumers are encouraged to:

  1. Carefully review all official announcements issued by BTSE Indonesia;

  2. Pay attention to trading suspension dates and settlement deadlines;

  3. Ensure that email addresses and contact information associated with their accounts remain current;

  4. Ensure that destination wallets, blockchain networks, and withdrawal addresses are accurate and compatible;

  5. Complete settlement actions before the announced deadline; and

  6. Use only official BTSE Indonesia channels to obtain information or assistance.


BTSE Indonesia will never request your password, OTP code, private key, or seed phrase for Delisting or withdrawal purposes.


13. Risk and Limitation of Liability


Delisting constitutes a risk management measure and/or fulfillment of obligations under applicable regulations. Delisting is not intended as investment advice, a recommendation to buy or sell any crypto asset, or a guarantee regarding the value, liquidity, or price recovery of any crypto asset.


Crypto Asset prices may fluctuate significantly during the Investment Warning period, prior to trading suspension, or during the settlement process. Consumers are solely responsible for assessing risks and making decisions based on available information and their individual circumstances.


Nothing in this section shall reduce or limit Consumers’ rights under applicable laws and regulations.


14. Changes to This Policy


BTSE Indonesia may update this Policy from time to time to reflect changes in laws and regulations, Exchange requirements, service models, systems, or Consumer protection needs.


The latest version of this Policy will be made available on BTSE Indonesia’s official website.If any amendment materially affects Consumer rights or obligations, BTSE Indonesia will provide notice in accordance with applicable requirements.


15. Official Contact Information


For inquiries regarding this Delisting Policy or announcements relating to the suspension of trading for specific crypto assets, please contact BTSE Indonesia Customer Support through:


Service Channel

Operational Hours

Live Chat

24 hours daily

Email

24 hours daily (support@btse.id)

Instagram

Monday–Friday, 08:00–21:00 (@btse.indonesia)

Facebook

Monday–Friday, 08:00–21:00 (BTSE Indonesia)

In-Person Service (Office)

Monday–Friday, 10:00–15:00


Please always ensure that information is obtained only from BTSE Indonesia’s official website, application, and official communication channels.


Reference Basis


This Policy is prepared with reference to applicable laws and regulations, including Financial Services Authority (OJK) regulations governing the operation of Digital Financial Asset trading, including Crypto Assets, as may be amended from time to time, as well as applicable Exchange requirements and BTSE Indonesia trading procedure documents.


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