Hi, BTSE.ID users!
If you're encountering issues with Google Authenticator—whether due to switching devices, accidentally deleting the app, or needing to reset your 2FA settings because of login or withdrawal problems—rest assured, access can be restored securely and efficiently. Below are comprehensive solutions tailored to your situation:
✅ If You Still Have the Backup Key (Setup Key)
When you initially enabled Google Authenticator (2FA), a setup key was provided. This key is critical for account recovery. If you’ve saved it, please follow these steps:
Open the Google Authenticator app.
Tap the "+" icon located at the bottom right corner.
Select “Enter a setup key.”
Enter a name for the account, e.g., “BTSE.ID.”
Input your saved backup/setup key.
Tap “Add.”
After that, tap the three-dot menu (⋮) in the top right corner and choose “Sync Now.”
Once successfully re-linked, return to your BTSE.ID account and proceed with login or withdrawals by entering the OTPs in sequence from SMS, email, and Google Authenticator.
❌ If You No Longer Have the Backup Key
No need to panic—recovery is still possible through a 2FA reset request via our Customer Support.
Submit your request here: https://support.btse.id
Please ensure you accurately complete the form according to the instructions provided on the submission page.
Documents Required for 2FA Reset:
Prepare the following for identity verification:
A clear photo of your original, physical ID card (KTP)
A selfie holding:
Your original ID (not a copy)
A handwritten note containing:
“Reset Google Authenticator di BTSE.ID”
Your full name
Date of the request
Your signature
Ensure the image is clear, unedited, and fully legible. Digitally altered or low-quality photos may result in delays or rejections.
⏱️ Important Notes on the 2FA Reset Process:
The reset process typically takes up to 1 business day (1 × 24 working hours).
Only original documents are accepted—no scans, photocopies, or digital reconstructions.
Once approved, you will receive an email notification.
For security purposes, withdrawal functions will be temporarily disabled for 72 hours (3 × 24 hours) post-reset.
After reset, we highly recommend re-enabling Google Authenticator immediately to maintain the integrity of your account.
If you encounter any challenges during this process, please do not hesitate to contact our Customer Support team available at www.btse.id.
Your account security is our top priority. Stay safe and transact confidently with BTSE.ID.
