If you are having trouble receiving notification emails from BTSE Indonesia, there are several common reasons why this may happen. Please review the points below and follow the suggested steps to help ensure our emails can be received properly.

1. The email may have been filtered into your Spam or Junk folder
   Some email providers automatically categorize incoming emails as Spam or Junk, especially if the sender is new or the email was filtered by the system. We recommend checking your Spam or Junk folder carefully to make sure the email was not redirected there by mistake.
   
   

2. Inbox rules or email filters may have moved the email to another folder
   If you have set up inbox rules, filters, or automatic email categorization, our notification emails may have been moved to a different folder without appearing in your main inbox. Please check all available folders in your email account, including Promotions, Updates, Social, Archive, and Trash, to make sure the email was not redirected automatically.

If you have checked all of the above and still cannot receive emails from BTSE Indonesia, please contact our support team for further assistance.