Account Services
Verification
Identity Verification (KYC)
How to Register a New Account on BTSE.ID
How to Complete Identity Verification (KYC) on BTSE.ID
How to Complete KYC Verification for Foreign Nationals on BTSE.ID
How to Complete KYC Through the BTSE.ID Mobile App
What Happens If I Don’t Complete KYC on BTSE.ID?
What Should You Pay Attention to for a Successful KYC Approval?
Tips to Successfully Complete Level 1 KYC on BTSE.ID
How Long Does the KYC Verification Process Take on BTSE.ID?
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Management
Can't Receive the Notification Emails From BTSE
How to Change Password/Forgot Password
How to Request for Account Deletion
Changing Registered Email
How to Change Your Email Address on BTSE.ID
How to Reactivate Your BTSE.ID Account
How to Deactivate Your Account on BTSE.ID
How to Increase Your Withdrawal Limit on BTSE.ID
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Security
Security tips
2FA (Two-Factor Authentication)
Why is Your 2FA (Two-Factor Authentication) Code Not Working?
Setup/Remove 2FA
Can I Enter BTSE's Website via VPN / Tor / Proxy?
Having Issues with Google Authenticator When Logging In or Withdrawing? Here's the Solution!
Lost or Deleted Google Authenticator Code? Here’s How to Resolve It!
Easy Way to Reset Google Authenticator on Your BTSE.ID Account
Beware of Scams Impersonating BTSE.ID
What is the 2FA Security Feature on BTSE.ID?
Not Receiving SMS Verification Code?
Having Trouble Receiving OTP SMS or Is Your Registered Phone Number Inactive? Here’s the Solution!
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