When completing the KYC process on BTSE Indonesia, make sure your name is entered correctly to help ensure a smooth verification process.
Pay attention to the use of punctuation marks such as periods and commas, as well as any titles included in your name.
Should I Include Periods and Commas in My Name?
If your name on your ID card contains punctuation marks such as a period (.) or comma (,), do not include these punctuation marks when entering your name during the KYC process.
Example:
What About Titles in My Name?
For titles, we recommend trying to include the title first as shown on your ID card.
This is because the name used during the verification process will be matched against population data available through Dukcapil. Each user's data may be recorded differently, so we cannot confirm whether a title is recorded as part of your name in the Dukcapil database.
If the verification is successful with the title included, you may continue with the KYC process.
If the verification is unsuccessful, you can try again by adjusting the name entry to match the data recorded in your official identification documents and the verification system.
Tips for Entering Your Name During KYC
To help avoid issues during the verification process:
Make sure your name matches your official identification document.
Do not use periods (.) or commas (,).
If your name includes a title, try entering the title first as shown on your ID card.
Make sure there are no spelling errors or unnecessary characters.
If verification fails, review the name you entered and try adjusting it to match the information recorded in your official population data.
Important Notes
The result of name verification depends on matching the information available in the Dukcapil database. Therefore, entering a title may produce different results depending on how your personal data is recorded.
If you experience any issues during KYC verification related to your name, please contact BTSE Indonesia Customer Support for further assistance.
