Scams impersonating BTSE Indonesia may be carried out through various methods, such as fake accounts, private messages, phishing links, or individuals claiming to be BTSE Indonesia Customer Support representatives.

To help protect your account and assets, please take note of the following:

1. Never Share Your Security Information

Never share your OTP, password, Google Authenticator code, PIN, or any other security information with anyone.

BTSE Indonesia will never ask you to provide your account security codes through private messages or unofficial channels.

2. Beware of Individuals Impersonating BTSE Indonesia

Be cautious of accounts or individuals claiming to represent BTSE Indonesia, Customer Support, employees, Directors, or other affiliated parties.

Do not follow their instructions to:

• Provide security codes;

• Send funds;

• Make deposits or withdrawals;

• Access certain links; or

• Provide personal information.

3. Make Sure You Use Official Channels

Always make sure you access BTSE Indonesia through its official website, application, and communication channels.

Do not easily trust links or accounts you encounter through private messages, social media comments, or unknown sources.

4. Beware of Phishing Links and Websites

Do not open links indiscriminately if they ask you to log in or enter your account information.

Always double-check the website address before entering your email, password, or other security information.

5. Enable 2FA

Enable Two-Factor Authentication (2FA) on your BTSE Indonesia account to provide an additional layer of security.

In addition to your BTSE Indonesia account, make sure the email account linked to your BTSE Indonesia account also has 2FA enabled, if the feature is available.

6. Use a Strong and Unique Password

Use a password that is difficult to guess and different from passwords used on other platforms.

Change your password regularly and immediately change it if you believe your password has been compromised or accessed by another party.

7. Regularly Check Your Account Activity

Monitor your account activity and take immediate action if you notice any activity that you do not recognize.

If you detect suspicious activity, immediately:

• Change your password;

• Make sure 2FA remains enabled; and

• Contact BTSE Indonesia Customer Support through official channels.

8. Do Not Trust Unofficial Offers

Be cautious of individuals offering profits, bonuses, rewards, or transaction assistance while claiming to represent BTSE Indonesia.

Never send funds or assets based on instructions from any party whose affiliation with an official BTSE Indonesia channel you cannot verify.