Account security is very important, and at BTSE Indonesia, user protection and convenience are always top priorities. Below are some simple tips that can help keep your account safe from potential risks and unwanted incidents.

• Beware of Phishing Websites
  Always ensure that access to BTSE Indonesia is made only through the official website at BTSE Indonesia. Avoid clicking on links from unknown sources, unofficial websites, social media messages, or third-party platforms, as these may lead to phishing sites designed to steal account information. Before logging in, always double-check the website URL to confirm it is correct and secure.

• Protect Your Password
  Use a strong and unique password that is difficult to guess and not used on other platforms. Avoid sharing account credentials with anyone, including individuals claiming to represent BTSE Indonesia. For better account protection, it is recommended to update passwords regularly and avoid storing passwords in unsecured locations.

• Enable Two-Factor Authentication (2FA)
  To strengthen account security, enabling Two-Factor Authentication (2FA) is strongly recommended. This feature adds an extra layer of protection by requiring a verification code in addition to the account password during login. Trusted authentication apps such as Google Authenticator can be downloaded from the Google Play Store or Apple App Store. After installation, follow the instructions provided in the app to complete the 2FA setup process.

• Manage Connected Devices
  Regularly review the devices connected to the account to ensure that only authorized devices have access. If any unfamiliar or unused devices are found, remove them immediately to help prevent unauthorized access. Keeping device access updated is an important step in maintaining account security.

• Monitor Account Activity
  Users are encouraged to regularly review account activity, especially the “Last Login” details such as login date, time, and IP address. Monitoring this information can help identify suspicious or unauthorized access attempts. If unusual activity is detected, immediately change the account password, review connected devices, and secure the account as soon as possible.

Enable an Anti-Phishing Code
For additional protection against phishing attempts, BTSE Indonesia provides an Anti-Phishing Code feature. Once enabled, this personalized security code will appear in all official BTSE Indonesia emails. This helps users confirm whether an email genuinely comes from BTSE Indonesia before interacting with any links or instructions contained in the message. Always verify the Anti-Phishing Code carefully before taking any action.

Important Reminder
Please note that BTSE Indonesia representatives will never contact users by phone claiming to provide customer support services, as the BTSE Indonesia team does not have access to users’ phone numbers. Remain cautious of unsolicited calls, messages, or requests asking for passwords, verification codes, or sensitive account information.

If further assistance or support is needed, please feel free to contact the Customer Support team.