Self-Service is a feature that allows BTSE Indonesia users to submit account security-related requests directly through the website, without the need to contact Customer Support.
With this feature, you can submit requests such as:
Reset Google Authenticator
Reset SMS OTP
Account Activation
Change Email
Account Replace to Beneficiary
Requests can be submitted anytime by completing the required form, uploading the necessary documents, and following the verification process.
Benefits of Using Self-Service
By using the Self-Service feature, you can:
Submit requests anytime without waiting for Customer Support.
Complete the request process more quickly and conveniently.
Track the status of your request through your email and ticket history.
Complete account verification through a secure process that follows BTSE Indonesia's security standards.
Before You Submit a Request
Before submitting your request, please make sure that:
The information you provide matches the details submitted during your KYC verification.
All required information and supporting documents are complete and accurate.
You have read and understood the applicable terms and requirements for your request.
Important Notes
All requests are subject to verification by the BTSE Indonesia team.
Once a security reset request has been approved, the withdrawal function may be temporarily restricted as a security measure to protect your account.
If you have any questions or require further assistance, please contact BTSE Indonesia Customer Support.
