To provide a more convenient and efficient account security verification process, BTSE Indonesia offers a Self-Service feature that allows users to submit requests for Google Authenticator reset, SMS OTP reset, or account activation directly through the website, without contacting Customer Support.
With this feature, you can submit your request anytime, enjoy a faster and more convenient process, and track the status of your request throughout the verification process.
Before You Submit Your Request
Please make sure that:
The information you provide matches the details submitted during your KYC verification.
All required information is completed accurately.
You follow each step according to the instructions provided.
You have read and understood the Terms & Requirements for submitting a Self-Service request for account security reset or account activation.
This is important to help protect your account and ensure that your verification request can be processed smoothly.
Note: Once your request has been approved, the withdrawal function will be temporarily restricted as a security measure to help protect your account.
How to Submit a Request
Visit the BTSE Indonesia Self-Service page at https://company.btse.id/en/.
Select the type of request you would like to submit:
Reset Google Authenticator
Reset SMS OTP
Account Activation
Enter your registered email address.
Make sure the email address matches the one used during your KYC verification, then click Submit.
Check your email inbox and open the confirmation email.
Click Verify Request to continue to the application form.
Complete all required information and upload the requested documents accurately. For detailed requirements, please refer to the Self-Service Terms & Requirements.
After completing the form, click Submit and wait for verification by the BTSE Indonesia Customer Support team.
Verification Time
The verification process generally takes up to 1 × 24 hours. Processing time may be longer during periods of high request volume. You can monitor the status of your request through your email and ticket history.
If you require further assistance, please contact BTSE Indonesia Customer Support through our official website.
