Your BTSE Indonesia account email address can only be changed through the Self-Service feature.
Currently, email address changes cannot be made directly through the BTSE Indonesia app or platform. You must submit an email change request through Self-Service and complete the required verification process.
How to Submit an Email Change Request
Visit BTSE Indonesia.
Select Change Email as the request type.
Enter your new active email address.
Check the box confirming I understand how to change my email.
Open the confirmation email sent to your email address, then click Verify Request to proceed to the request form.
Complete all required information and upload the requested documents accurately and correctly.
For more information about the required documents and eligibility requirements, please refer to the Self-Service Request Terms & Requirements.
Once all information and documents are complete, click Submit and wait for the Customer Support team to complete the verification process.
After Your Email Address Is Successfully Changed
For security purposes, withdrawals will be suspended for 24 hours after your email address has been successfully changed.
This security measure helps protect your account and assets from unauthorized activity.
Important Notes
Make sure your new email address is active and able to receive emails.
Make sure all information and documents submitted match your account details.
Email address changes can only be requested through Self-Service.
Do not create a new account simply because you want to use a different email address.
