1. What is Rewards Hub? How can I get started with the BTSE ID Rewards Hub?
Rewards Hub is a one-stop portal for you to participate in My Tasks and earn BTSE ID voucher rewards. Each voucher reward offers different perks, such as free tokens, BTSE ID Cash, and trial funds. Complete the tasks and earn as much as you can!

2. Where can I check the voucher reward I received and how to Redeem?
You'll be able to find your voucher in Rewards Hub. Please note that you'll need to complete KYC verification before redeeming any rewards. You should also redeem your vouchers before the expiry date and check for certain conditions that may apply. If a voucher expires, it will no longer be valid, and you will not be able to extend the expiry date or exchange it for other rewards.

3. What is BTSE ID Cash?
After successful redemption, BTSE ID Cash will be activated. Following this, you will hold a balance of BTSE ID Cash that will be used to offset net trading fees in the future. The Deduction Amount will vary depending on the Deduction Ratio, which corresponds to the highest ratio of trading fees that can be deducted for each BTSE ID Cash Reward. After each trade you make, this balance will be deducted and you will receive a rebate in USDT that is sent to your Spot Wallet by the end of the day.

4. Where can I check the token after I redeemed the token voucher?
After successful redemption, the corresponding tokens will be credited to the user’s Spot Wallet.

5. What should I do if my rewards aren’t automatically credited to my account?
Generally, BTSE ID vouchers should be credited to your account within seven working days after you complete a task or whenever the corresponding promotion ends. You'll receive both an e-mail and app notification when a voucher has been distributed to your rewards hub. If you experience any difficulties or delays, we recommend reaching out to our customer support team for further assistance.

Learn more in BTSE ID Rewards Hub rules

Note: Tasks may be changed, suspended or terminated at any time without notice. Changes may include, among other things, modifying the rules or amounts required to qualify for any rewards. The Company reserves the right to interpret any rules and completion of each task at its sole discretion and will be the final authority on any rewards awarded to any customer.

Need help? Our dedicated customer support team is here to assist you.