Most fiat deposits on BTSE Indonesia are processed in real time after a successful payment.
However, in certain situations such as bank maintenance, payment system disruptions, or additional verification requirements, deposits may take longer to be processed.
Steps to Take
Wait and check your BTSE Indonesia account balance periodically.
Allow up to 3 hours from the time the payment was successfully completed.
Ensure that you have made the payment to the correct Virtual Account number and used the appropriate payment method.
Make sure your deposit amount meets the applicable minimum deposit requirement.
Deposit Still Not Credited?
If your funds have not been credited to your BTSE Indonesia account after 3 hours, please contact Customer Support and provide the following information:
BTSE Indonesia account email address
Deposit method used
Deposit date and time
Deposit amount
Virtual Account number (if applicable)
Proof of transfer (screenshot)
Our team will assist you with further investigation of your transaction.
Important Notes
Virtual Account deposits can only be made using the bank corresponding to the selected Virtual Account method.
The minimum fiat deposit amount is IDR 50,000.
Ensure that the bank account holder's name or payment account name matches the name registered on your BTSE Indonesia account.
Please keep your transaction receipt or proof of payment until the funds have been successfully credited to your BTSE Indonesia account.
