Hi BTSE.ID users!
Did you accidentally deactivate your BTSE.ID account or previously requested Customer Support to temporarily disable it? No worries — you can easily reactivate your BTSE.ID account. Here’s how:
Documents You’ll Need to Prepare:
A photo of your original ID card (KTP) — not a scanned copy or photocopy.
A selfie while holding your original ID card and a piece of paper that clearly states:
Make sure the writing on the paper is clearly visible, and do not apply any filters or edits to the photo.
How to Submit an Account Reactivation Request:
Send both photos through the email feature on www.btse.id.
Our Customer Support team will assist with the reactivation process.
Important Notes:
Estimated processing time for reactivation:
Up to 24 business hours on weekdays
Up to 48 hours on weekends or public holidays
After reactivation, fund withdrawal will be temporarily restricted for up to 48 hours.
Submitted documents must be original — no digital alterations or printouts.
Signatures must be handwritten, not digitally created.
There will be no automatic notification once your account is reactivated. Please try logging in periodically to check your account status.
We hope your account reactivation process goes smoothly and you can return to trading on BTSE.ID in no time!
Need to Contact Customer Support?
Use the on our official website: www.btse.id
