Hi BTSE.ID users!

If you wish to deactivate your BTSE.ID account, there are two available methods:

1. Contact Customer Support and fill out the provided request form
   
   

2. Manually deactivate your account via your account settings

Method 1: Request via Customer Support

You can submit an account deactivation request by filling out the Delete Account Request Form and preparing the following documents:

A selfie holding your original ID card (KTP) and a handwritten note that says:
Then, send your request through the email feature on www.btse.id and include:

• Full name
  
  

• Registered email address
  
  

• Registered phone number
  
  

• Reason for deactivation
  
  

• The required photo documentation
  
  

Method 2: Manually Deactivate Your Account

You can also deactivate your account yourself directly from your dashboard:

1. Visit www.btse.id and log in to your account
   
   

2. Go to the Settings menu
   
   

3. Select Account Security, then go to Account Activity
   
   

4. Click on Deactivate Account
   
   

5. A confirmation prompt will appear
   
   

6. Click Deactivate to complete the process
   
   

Once completed, a notification will confirm that your account has been successfully deactivated.

Need Help?
If you encounter any issues or need further assistance, feel free to reach out to BTSE.ID's Customer Support  team at www.btse.id.