How BTSE Indonesia Handles Incorrect Crypto Deposits : BTSE Indonesia

In certain situations, crypto deposits may encounter issues such as using an incorrect network, entering an incorrect destination tag/memo, or sending funds to an unsupported address.

The table below provides general guidance on the types of cases that may be processed, applicable recovery fees, and estimated processing times.

Recovery and Processing Guidelines

No.	Case Type	Processable	Resolution	Recovery Fee	Estimated Processing Time
1	Deposit Using an Incorrect Network	Yes	Credit / Refund	5% or equivalent to USD 50	7–15 days
2	Deposit Not Credited / Not Received	Yes	Credit	Free	7–15 days
3	Incorrect Destination Tag / Memo	Yes	Refund	Subject to network fee	7–15 days
4	Unsupported / Unlisted Token	Cannot be guaranteed	Refund	5% or equivalent to USD 50	Up to 30 days
5	Unsupported Network	No	Not available	N/A	N/A
6	Token Not Supported on a Specific Network	Cannot be guaranteed	Refund	5% or equivalent to USD 50	7–15 days
7	Deposit Sent to a BTSE Hot Wallet	Yes	Refund	Subject to network fee	7–15 days
8	Recovery of Deposit Sent to a BTSE Hot Wallet	Yes	Credit	Free	7–15 days
9	Deposit Sent to an Expired Deposit Address	Yes	Credit / Refund	5% or equivalent to USD 50	7–15 days
10	Deposit Below the Minimum Requirement	No	Not available	N/A	N/A
11	Deposit Sent to an Incorrect Wallet Address Not Owned by BTSE	No	Not available	N/A	N/A

Important Notes

The estimated processing time begins once all required information has been received and verified.
Not all cases can be recovered or processed successfully.
Recovery fees will be deducted from the recovered assets and may change from time to time in accordance with BTSE Indonesia's policies.
Processing times may vary depending on the complexity of the case and the investigation required.

How Do I Submit a Recovery Request?

If you experience issues with a crypto deposit, please contact BTSE Indonesia Customer Support and provide the following information:

BTSE Indonesia account email address or UID
Token name
Token amount
Token network
Transaction TXID / Hash
Deposit date and time
Screenshot of the transaction proof

Our team will review your case and provide further information regarding the possibility of recovery.