Can My Crypto Deposit Wallet Address Change?
Yes. Under certain circumstances, the crypto deposit wallet address provided in your BTSE Indonesia account may change.
For this reason, we strongly recommend that you always check and copy the latest deposit address from your BTSE Indonesia account before making each crypto deposit.
Why Can a Deposit Wallet Address Change?
A deposit wallet address may change for several reasons, including:
System upgrades or maintenance.
Wallet infrastructure updates.
Changes to specific blockchain networks.
Operational or security enhancements.
What Should I Do Before Making a Deposit?
Before sending any crypto assets, make sure to:
Copy the latest deposit address directly from your BTSE Indonesia account.
Verify that the selected token and blockchain network are correct.
Avoid using a previously saved deposit address without checking whether it is still valid.
What Happens If I Use an Old Deposit Address?
If you send crypto assets to an expired or invalid deposit address, your deposit may not be credited automatically and could require further investigation or a recovery process.
In some cases, the funds may not be recoverable, depending on the transaction details and the blockchain network involved.
Need Assistance?
If you have sent crypto assets to an old deposit address or are experiencing a deposit issue, please contact BTSE Indonesia Customer Support and provide the following information:
BTSE Indonesia account email address or UID
Token name
Token amount
Network
TXID / Transaction Hash
Deposit date and time
Screenshot of the deposit transaction
Our team will review your transaction and provide further assistance in accordance with BTSE Indonesia's policies.
Important Notes
Always use the deposit address displayed in your BTSE Indonesia account when making a crypto deposit.
Do not rely on previously saved deposit addresses without verifying that they are still valid.
Make sure the token and blockchain network match the deposit information shown in your account.
