To improve user experience and make the process more convenient, BTSE Indonesia provides a self-service feature that allows users to submit requests for Google Authenticator reset, SMS OTP reset, or account reactivation directly through the website without needing to contact Customer Support manually.

Why Use This Feature?

Faster and more convenient process

Available anytime

Easy request status tracking

Before You Submit a Request

Before submitting your request, please make sure that you:

• Use information that matches your KYC data

• Provide complete and accurate details

• Follow all instructions carefully

• Read and understand the Terms and Requirements for Security Reset and Account Reactivation Requests on BTSE Indonesia

This helps us maintain account security and ensures your request can be processed smoothly.

⚠ Important Note:

Once your request is approved, withdrawal access will be temporarily restricted as part of our security measures.

How to Submit a Request:

• Visit BTSE Indonesia https://company.btse.id/en/

• Choose the type of request:

• Google Authenticator reset

• SMS OTP reset

• Account reactivation

• Enter your initial verification details:

• Registered email address

• UID

• Make sure the information matches your KYC data, then click Submit

• Check your email inbox for a confirmation message

• Open the email and click Verify Request to continue

• Complete the request form and upload the required documents accurately

• Once everything is completed, click Submit and wait for verification from our Customer Support team

Verification Process

After your request has been submitted, our Customer Support team will review and verify the information provided.

The verification process typically takes up to 1 business day (24 hours). However, processing times may be longer during periods of high request volume. You can monitor the status of your request through email notifications and your request history.

For detailed submission requirements, please refer to the relevant page on our website. If you need further assistance, please contact BTSE Indonesia Customer Support through our official website.