A TXID (Transaction ID) or Transaction Hash is a unique code used to identify and track a crypto asset transaction on the blockchain.
Every transaction processed on a blockchain has a TXID, which can be used to view transaction details through a blockchain explorer.
What Is a TXID Used For?
A TXID can help you:
Track the status of a transaction on the blockchain.
Check whether a transaction has been confirmed by the network.
View transaction details, such as the sender's address, recipient's address, asset amount, and transaction time.
Provide transaction details to Customer Support if you experience an issue with a deposit or withdrawal.
When Is a TXID Required?
A TXID may be required when you experience issues such as:
Your withdrawal status is Successful, but the assets have not arrived in the destination wallet or exchange.
Your deposit has not been credited even though the transaction has already been sent from another wallet or exchange.
You want to check the status of a transaction on the blockchain.
Customer Support requests the TXID for further investigation.
How Can I Find My TXID?
After making a withdrawal, the TXID can usually be found in the transaction history or transaction details on the platform.
To track your transaction, make sure you use a blockchain explorer that supports the network used for the transaction.
For example, if your transaction was made using a specific network, use a blockchain explorer that supports that network to search for the TXID.
How Can I Check My TXID?
Copy the TXID/Transaction Hash from your withdrawal transaction details.
Open a blockchain explorer that supports the network used for the transaction.
Enter the TXID in the search field.
Review the transaction information displayed, such as:
Transaction status
Number of confirmations
Sender's address
Recipient's address
Asset amount
Transaction time
If you experience an issue with a crypto transaction, contact our Customer Support team and provide the TXID of the affected transaction. This information can help our team investigate the transaction more efficiently.
