Crypto Withdrawal Completed but Not Received in the Destination Wallet : BTSE Indonesia

If the crypto withdrawal status on BTSE Indonesia shows Completed, but the assets have not yet arrived in your destination wallet or exchange, you can perform the following checks to determine the status of your transaction.

1. Check the Transaction Status on BTSE Indonesia

Make sure the withdrawal status on BTSE Indonesia shows Completed and that the transaction has been sent to the blockchain network.

Also check the following transaction details:

Withdrawn asset
Withdrawal amount
Destination wallet address
Network
Withdrawal time
TXID (Transaction ID) / Transaction Hash, if available

2. Check the TXID on a Blockchain Explorer

If the TXID is available, you can use it to check the transaction status on a blockchain explorer that supports the network used for the transaction.

Make sure the transaction shows that the assets have been processed or confirmed on the blockchain.

3. Check the Address and Network on the Destination Platform

Make sure the wallet address and network used for the withdrawal match the deposit/receive information provided by the destination wallet or exchange.

If you withdrew to an exchange, check the Deposit page on the destination exchange and make sure that:

The selected asset is correct.
The network used is supported.
The deposit address is correct.
The Memo/Tag is correct, if required.

4. Wait for the Destination Platform to Process the Transaction

Even after a transaction has been successfully confirmed on the blockchain, the destination platform may require additional time to process the transaction and credit the assets to your account.

The processing time may vary depending on the destination platform's system and policies.

If the transaction has been successfully confirmed on the blockchain and all transaction details are correct, but the balance has not been credited, you can contact the Customer Support team of the destination platform for further assistance.

5. If the Transaction Cannot Be Found

If the TXID is not available or you encounter an issue with the transaction, contact BTSE Indonesia Customer Support and prepare the following information:

BTSE Indonesia account email
Asset name
Withdrawal amount
Network
Destination wallet address
Withdrawal time
TXID/Transaction Hash, if available
Screenshot of the transaction or information from the destination wallet/exchange

Providing complete information will help the Customer Support team conduct a further investigation.

Important Notes

A “Completed” withdrawal status on BTSE Indonesia does not always mean that the assets will immediately appear in your destination wallet or exchange account. The transaction may still require blockchain confirmations and processing by the destination platform.

Before contacting Customer Support, make sure that the asset, wallet address, network, and Memo/Tag are correct.

If the transaction has been confirmed on the blockchain and sent to the correct address but has not been credited by the destination exchange, you may also contact the Customer Support team of the destination exchange or wallet for further assistance.