BTSE.ID provides a self-service feature that allows users to submit requests for Google Authenticator reset, SMS OTP reset, or account reactivation directly through the website without contacting Customer Support.
- Faster and more convenient process
- Available anytime
- Ability to track request status directly
Before submitting a request, please ensure that you:
- Use information that matches your KYC data
- Provide complete and accurate details
- Follow all instructions carefully
Ensure that you have understood the Terms and Requirements for Security Reset and Account Reactivation Requests on BTSE.ID.
This is important to maintain account security and ensure your request can be approved.
⚠ Note:
Once your request is approved, withdrawal functionality will be temporarily restricted as a security measure.
How to Submit a Request
- Visit https://company.btse.id/en/
- Select the type of request (Google Authenticator reset, SMS OTP reset, or account reactivation)
- Enter the initial verification details:
- Registered email
- UID
Ensure the information matches your KYC data, then click Submit and check your email for confirmation
- Open the confirmation email and click Verify Request to proceed to the form
- Complete the form and upload the required documents accurately
- Once all information is completed, click Submit and wait for verification by our Customer Support team
Verification Process
- Estimated processing time: 1 business day (24 hours)
- Processing time may be longer during periods of high request volume
- You can monitor the status via email and request history
Need Assistance?
To view the requirements for submitting a reset request, please refer to the relevant page on our website. If you need further assistance, please contact BTSE Customer Support through our official website.
