Tips to Successfully Complete Level 1 KYC on BTSE.ID : BTSE Indonesia

Having trouble submitting your KYC (Know Your Customer) on BTSE.ID ?

If your KYC application gets rejected, don’t worry — your verification data will be automatically reset, and you can reapply right away.

To help you succeed on your next attempt, here are some tips to ensure your KYC process goes smoothly:

✅ Things to Keep in Mind:

One account per identity
Make sure you haven't previously registered another BTSE.ID account using the same ID (KTP).

Upload a photo of your original ID, not a scanned copy
Your KTP must be photographed directly with a clear, non-blurry image, and all information must be readable.

Fill out all personal details accurately and completely
Make sure your name, ID number (NIK), and address match exactly with what’s stated on your KTP.

For foreign nationals (WNA):
Use a valid ID document such as passport, KITAS, or KITAP.

Face verification (liveness check) must be done by the account owner
Do not ask someone else to complete the liveness step for you.

Dress appropriately during liveness verification
Avoid wearing tank tops, being shirtless, or anything considered inappropriate.

Avoid facial accessories during verification
Remove hats, glasses, or any items covering your face.

Extra Tips for the Liveness Process:

Tap the Record button to start.
Make sure your face is centered in the frame.
Follow the on-screen movements carefully.
If the verification fails, you can retry up to 4 times.
Once successful, click Finish to complete the process.

⏱️ How Long Does Level 1 KYC Verification Take?

The KYC process usually takes up to 1 working day (24 hours).
You will receive a notification of the result via your registered email.

How to Check Your KYC Status:

You can check if your account has been verified in two ways:

Check your email – Look in your inbox to see if your KYC has been approved or rejected.
Through your BTSE.ID account – Log in, go to Account > Identification, and if successful, your status will show as Verified.

❌ If Your KYC Application Is Rejected:

Don’t worry! If your KYC is rejected due to common errors (e.g. blurry photo, incorrect data), you can resubmit your application right away.

However, if your account is flagged for potential fraud, the process will be different and may require further investigation.

If you need further assistance, feel free to contact our Customer Support team on our website: www.btse.id.

We hope these tips help you successfully complete your KYC on BTSE.ID! #SafeWithBTSE